I've used Great Clips for both me and my son. Overall, my experience has always been fine. The online check in provides several location options and accurate wait times in my experience. The cut has always been what I've asked for and I've been treated professionally. They do not offer perm services to accommodate the mullet trend happening in Little League baseball these days, but otherwise my experience has been in line with a chain salon. I did get a wash once and had to ask for it. If you hate the upsell, this is a great aspect for you. They typically cut dry and don't style. All in all, it's just fine for your basic services.